FloorIQ support
A little help.
Back to the job.
Help with your stair plans, worksheets and FloorIQ Pro. Get in touch and we’ll help you find the next step.
Your information
What stays on your iPhone, what our services receive and how to contact us about your data.
Read the Privacy Policy →Using FloorIQ
Subscriptions, saved work and the terms that apply when you use the app.
Read the Terms of Use →Common questions
Can I use my plans without a signal?
Yes, with previously verified Pro access. Plans are saved on your device. Offline access lasts until your known access expiry or up to 72 hours after the last successful verification, whichever comes first. Connect before a job if you have been offline for a while. Buying or restoring a subscription needs a connection.
How do I restore FloorIQ Pro?
Connect to the internet, use the Apple account that purchased the subscription and tap Restore Purchases on the FloorIQ Pro screen. If access is still missing, email your Support ID (if shown), app version and a description of the problem. Never send your password, verification codes or card details.
How do I cancel or manage a subscription?
On iPhone, open Settings → your name → Subscriptions → FloorIQ. Deleting the app or your FloorIQ account does not cancel billing. See Apple’s cancellation instructions. For a refund request, use Apple’s refund process.
Are my plans backed up?
FloorIQ saves plans locally. It does not provide cloud backup or move plans between devices. Signing in or restoring Pro does not restore your plans. Print or share a PDF to keep a worksheet elsewhere; a PDF cannot restore an editable plan. Avoid deleting the app to troubleshoot, as local work may be lost.
How do I print or share a fitting sheet?
Open a saved plan, choose Print / Send and review the PDF. Then choose Print or Share / Save. Check that the customer details, cutting sizes and ordered material are correct before sending it.
How do I delete my account or request my data?
If you created a FloorIQ identity using Sign in with Apple, use Delete account on the FloorIQ Pro screen, or email flooriqapp@gmail.com for help. Deleting the online account removes that identity and complimentary access; it does not cancel your Apple subscription or automatically delete RevenueCat purchase records. See retention and deletion for details.
What should I include in a bug report?
Tell us what you were doing, what happened, your iPhone model and FloorIQ version. Include your Support ID if it is an access problem. A screenshot can help, but remove customer addresses and other private information you do not need to share.